Frequently Asked Questions
Find quick answers about Dom Academy courses, enrollment, and policies.
Last Updated: January 2026General Questions
What is Dom Academy?
We are a specialised educational platform offering high-quality online training in Order Flow & Market Depth Analysis, designed for serious traders who want to understand liquidity movement and the hidden forces behind price action.
Are the courses suitable for complete beginners?
Most courses target intermediate to advanced traders, though we also offer introductory materials. Read each course description carefully to understand the prerequisites, and use the free lesson previews to gauge whether the level suits you.
Do you offer a certificate upon course completion?
Yes — a shareable digital Certificate of Completion is awarded once you finish all required lessons and any assessments for that course.
Enrollment & Payment
How do I enroll in a course?
- Go to the desired course page.
- Click "Enroll Now" or "Buy Course".
- Create an account (or log in to an existing one).
- Complete payment via Stripe or PayPal.
- Access your personal dashboard immediately after payment confirmation and start learning.
What payment methods are available?
We accept credit/debit cards via Stripe and PayPal.
When will I get access after payment?
Access is instant and automatic in almost all cases. If you cannot see the course within 15 minutes, check the "My Courses" section in your dashboard or contact support.
Can I share my account or course access with someone else?
No — strictly prohibited. Your account and course license are personal and non-transferable. Detected credential sharing will result in immediate account termination without warning or refund and may lead to legal action.
Course Content & Methodology
Is the material "financial advice" or "trading signals"?
No — absolutely not. All content is educational and informational only. We teach tools, concepts, and techniques. We do not provide buy/sell recommendations, and we do not guarantee profits. Trading financial markets carries a high level of risk and can result in the loss of your entire capital. You are solely responsible for your trading decisions.
Can I download course materials (videos, PDFs)?
Supplemental guides and tools may be downloadable for personal use. Core instructional videos are stream-only to protect copyright and prevent unauthorised redistribution.
How long will I have access after purchase?
You receive Lifetime Access to the version of the course you purchased. While access terms for future cohorts may change, previously purchased "Lifetime Access" rights will not be affected.
Is the content updated as markets change?
Yes. Core courses are periodically refreshed to reflect significant market or platform developments. As a purchaser, qualifying updates are included at no extra cost.
Policies
Can I get a refund if I don't like the course?
Due to the immediate, digital nature of our products and full content access upon purchase, all sales are final and refunds are not generally offered. We strongly encourage you to use the free previews and read the full course description before buying.
Exception: In truly exceptional circumstances you may submit a request for review. See our Full Refund Policy for precise details.
What if a technical issue prevents me from accessing the course?
We guarantee access to the content you purchased. If you encounter any technical problem, email our support team at support@domacademy.com and we will resolve it as quickly as possible.
Technical Support
The platform isn't working properly on my device. What should I do?
Try these quick fixes first:
- Refresh the page (F5 / Cmd+R)
- Clear your browser cache
- Try a different browser (Chrome or Firefox recommended)
- Verify you have a stable internet connection
If the problem persists, email support@domacademy.com with a screenshot and description of the issue.
I forgot my password. How do I recover my account?
On the login page, click "Forgot Password?" and follow the instructions sent to your registered email address.
How do I get notified about updates or new courses?
Subscribe to our mailing list during account creation or via the footer of our website. You can also follow our social media channels for the latest announcements.
No questions matched your search. Try different keywords or contact us.
Still have questions?
Our support team typically responds within 24–48 business hours.
Expected response: 24–48 hours on business days
