HELP CENTER
Frequently Asked Questions
Fast, clear answers about DOM Academy's market depth and order flow courses, enrollment, access, and policies.
Enrollment & Payment
Course Content
Support & Policies
Frequently asked questions about Depth of Market & order flow trading
Depth of Market (DOM) and order flow are among the most important skills of a professional trader. Here we've gathered clear answers to the most common questions about Depth of Market courses at DOM Academy: enrollment and payment, course content, lifetime access, certification and the refund policy. For more theoretical background, see the definition of Depth of Market (DOM).
General Questions
What is DOM Academy?
We are a specialized education platform delivering high-quality online training in order flow and market depth analysis, built for serious traders who want to understand liquidity movement and the hidden forces behind price action.
Are the courses suitable for complete beginners?
Most courses target intermediate to advanced traders, though we also offer introductory material. Read each course description carefully to understand the prerequisites, and use the free lesson previews to assess whether the level is right for you.
Do you provide a certificate upon completion?
Yes — a shareable digital certificate of completion is issued once you finish all required lessons and any assessments for that course.
Enrollment & Payment
How do I enroll in a course?
- Go to the course page you want.
- Click "Enroll Now" or "Buy Course".
- Create an account (or sign in to your existing one).
- Complete payment via Stripe or PayPal.
- You'll get access to your personal dashboard as soon as payment is confirmed and can start learning.
What payment methods are available?
We accept credit/debit cards via Stripe and PayPal.
When do I get access after paying?
Access is instant and automatic in almost all cases. If you can't see the course within 15 minutes, check the "My Courses" section in your dashboard or contact support.
Can I share my account or course access with someone else?
No — strictly prohibited. Your account and course license are personal and non-transferable. Detection of shared login credentials will result in immediate account termination without warning or refund and may lead to legal action.
Course Content & Methodology
Is the material considered "financial advice" or "trading signals"?
No — absolutely not. All content is educational and informational only. We teach tools, concepts, and techniques. We do not provide buy/sell recommendations, and we do not guarantee profits. Trading financial markets carries a high level of risk and may result in the loss of all your capital. You alone are responsible for your trading decisions.
Can I download course materials (video, PDF)?
Supplementary guides and tools may be downloadable for personal use. Core training videos are stream-only to protect copyright and prevent unauthorized redistribution.
How long will my access last after purchase?
You get lifetime access to the version of the course you purchased. While access terms may change for future cohorts, previously purchased "lifetime access" rights will not be affected.
Is the content updated as markets change?
Yes. Core courses are updated periodically to reflect significant market or platform developments. As a buyer, eligible updates are included at no extra cost.
Policies
Can I get a refund if I don't like the course?
Given the instant digital nature of our products and the full content access granted at purchase, all sales are final and refunds are not offered in general. We strongly encourage you to use the free previews and read the full course description before buying.
Exception: In truly exceptional circumstances, you may submit a request for review. See our full refund policy for the exact details.
What if a technical problem prevents me from accessing the course?
We guarantee your access to the content you purchased. If you run into any technical issue, email our support team at [email protected] and we'll resolve it as quickly as possible.
Technical Support
The platform isn't working properly on my device. What do I do?
Try these quick fixes first:
- Refresh the page (F5 / Cmd+R)
- Clear your browser cache
- Try a different browser (Chrome or Firefox recommended)
- Make sure your internet connection is stable
If the problem persists, email [email protected] with a screenshot and a description of the issue.
I forgot my password. How do I recover my account?
On the login page, click "Forgot password?" and follow the instructions sent to your registered email.
How can I receive notifications about updates or new courses?
Subscribe to our mailing list during account creation or via our site footer. You can also follow our social media channels for the latest announcements.
No questions match your search. Try different keywords or contact us.
Still have questions?
Our support team typically responds within 24–48 business hours. Reach out and we'll point you to the right next step.
Expected response: 24–48 hours on business days