Refund and Returns Policy – Dom Academy
Last Updated: 19/01/2026
This policy outlines the terms and procedures regarding enrollment cancellation and fee refunds for Dom Academy online courses. We are committed to transparency and fairness in all our transactions.
1. General Principle
Due to the immediate, digital nature of our products (pre-recorded courses with instant access), all sales are generally final. This strict policy is designed to protect the intellectual property of our training materials and publisher rights. However, we understand that exceptional circumstances may arise and have established a limited framework for such requests.
2. Cancellation and Refund Requests
Refund requests will be assessed according to the following timeline and conditions:
| Timing of Request (from purchase time) | Refund Amount | Conditions & Procedures |
|---|---|---|
| More than 7 days before accessing any course content* | 85% of the paid price | A 15% administrative processing fee will be deducted. The request must be submitted in writing via the official email. |
| Less than 7 days but before accessing any course content* | 50% of the paid price | The request must be made before playing, streaming, or downloading any part of the course. |
| After accessing any course content (i.e., viewing locked materials) | No refund will be granted | Accessing any lesson or downloading any material is considered the “commencement” of the service. |
Accessing Content: Defined as opening, playing, streaming, or downloading any part of the paid course’s lessons or materials.
3. Exceptional Circumstances (Case-by-Case Review)
We reserve the right to consider refund requests in exceptional, unforeseen circumstances beyond the student’s control (e.g., a serious documented medical condition, severe family hardship). The final decision on what constitutes an “exceptional circumstance” rests solely with the Dom Academy Refund Review Team and is not subject to appeal.
Requests based on exceptional circumstances must be submitted within 14 days of the circumstance occurring, accompanied by documented evidence (e.g., an official medical report).
Course Deferral: If we allow a student to defer their course to a later intake, they automatically forfeit any future right to request a financial refund for that specific course.
4. Processing Procedures
All cancellation or refund requests must be sent in writing to: [support@domacademy.net].
Initial requests will receive a response within 5-7 business days.
If a refund is approved, financial processing will be completed within 45 business days of the official approval date, and the amount will be returned using the original payment method.
5. Strict Policy for Trading Content
Accessing the course content constitutes your agreement to the following terms, which are fundamental reasons for the no-refund policy:
Content is Confidential & Valuable: Advanced “Market Depth” materials constitute confidential intellectual property that forms the core value of our service.
Prevention of Abuse: This policy prevents exploitation (e.g., purchasing the course, copying content, and then requesting a refund).
Financial Disclaimer: Courses are for educational purposes only and are not financial advice. We do not guarantee profits, and you bear full responsibility for your trading decisions. A refund cannot be claimed based on personal results or market conditions.
6. Content Confidentiality
Upon accessing the course, you agree to:
Not copy, leak, or redistribute any materials (videos, PDFs, tools, etc.) in any form.
That these materials are confidential and for personal, non-commercial use only.
That any violation of this clause will result in the immediate termination of your account without refund and may lead to legal action.
7. Policy Updates
Dom Academy reserves the right to update this policy at any time. Any changes will be posted on this page, and the “Last Updated” date will indicate the effective date. Users are advised to review this page periodically.
Practical Tips for Implementation:
Clarity at Point of Sale: Place a clear notice on product pages and the shopping cart stating that “Access to content begins immediately after purchase, and all sales are final. Please review the full refund policy [here].” This reduces disputes.
Explicit Acceptance: At the final checkout step, add a mandatory checkbox with the text: “I acknowledge that I have read and understood the refund policy, and I agree that accessing any content after purchase means I am not entitled to a refund.”
Communication: Ensure the support@domacademy.net email is active and managed by a team that can respond to such inquiries professionally.
Compliance: This policy is designed to be compliant with digital goods laws in most jurisdictions. It is always advisable to consult a lawyer to ensure full compliance with local laws in your country or target market.
